Replacement Policy

At Kolukuluri, we are committed to ensuring that every product you receive meets the quality and condition you expect. If something goes wrong, we're here to make it right.

Eligibility for Replacement

Replacement is available only for products received in a defective, damaged, or incorrect condition.

• Replacements are not available for damage caused after delivery or due to misuse of the product.
• Requests must be submitted within 48 hours of delivery.
• Clear photo and/or video evidence is required to process your request.
• Approved claims will receive a replacement item at no additional cost.

How to Request a Replacement

1. Visit our Contact Us page and complete the Return Request Form.
2. Provide your order number, product details, and a description of the issue.
3. Upload clear photos of the defective or damaged product, packaging, and shipping label.
4. Our support team will review your request and respond within 24–48 business hours.

Please do not return any product unless explicitly instructed by our support team.

Unboxing Video Recommendation

Customers are strongly advised to record a continuous video while opening their package. This video serves as important evidence in the event of receiving a damaged, defective, or incorrect product.

Failure to provide an unboxing video may limit our ability to verify certain claims. However, we will always review each case based on the available evidence provided.

Important Notes

• Replacements are subject to product availability.
• We reserve the right to request additional evidence before approving a replacement.
• Kolukuluri's decision on replacement eligibility is final.

For any questions, contact us at shop.kolukuluri@gmail.com.